Refund policy
Return and refund policy
At Cafelia we want you to love your purchase. If you don't, you have 30 calendar days from the day you receive your order to return it, no questions asked. This extends the 14-day statutory right of withdrawal.
How to request a return
- Email us at info@getcafelia.com with your order number and the product you want to return.
- We'll reply with the return address and instructions.
- Send the product using a tracked shipping method.
Conditions
- The product must be unused, in good condition and in its original packaging, with all its accessories (including the design cards).
- Return shipping costs are paid by the customer, unless the product arrives defective, damaged or is not what you ordered. In those cases we cover all costs.
- If the product is returned used or damaged beyond what is needed to check that it works, we may deduct the corresponding loss in value from the refund.
Refunds
Once we receive and check the product, we will refund you within 14 days at most, using the same payment method you used for the purchase. We'll email you when the refund has been made.
Defective or damaged products
If your order arrives damaged, defective or incorrect, write to us as soon as possible with photos of the product and the package, and we'll send you a replacement or refund your money, whichever you prefer. All our products come with the 3-year legal guarantee of conformity.
Exchanges
If you want a different colour, the quickest way is to return the product and place a new order.